FAQs

Where are you guys based in? Do you ship internationally?
 

We are based in sunny Singapore (hence all our prices are quoted in SGD) but we plan to ship to other nearby regions such as Thailand, Australia and Indonesia in the near future!

Do you have a retail outlet so I can see all your cool products?

As much as we want to, we don't have an outlet yet. Retail space is really expensive - and we would rather pass on the savings to you guys! But when we do have a space, we promise it will be awesome! 

I see that you have a studio pick-up option. Is that your space and where is it?

It is, kinda. We are sharing a small little space with another company, to store our products and do some work. For those of you who would like to save on shipping fees, you can opt to pick-up your items at our place! Our address is: 12 Arumugam Road, #02-06A, Singapore 409958 (LTC B). It's really a <5 minutes walk from Macpherson MRT. 

I'm having a sports event soon. Would you like to be a sponsor?

We're open to sponsorships, all year round. Shoot us an email with all the details to therainmaker@thesportsshack.co. Make sure your proposal is kick-ass though! 

What is your return policy?

There is a no-return policy (who returns cool awesome products anyway?). However, drop us an email if there's something that's bothering you about the product!

Can I have a discount?

This is tricky. Yes we have discounts for bulk orders so email us at gearup@thesportsshack.co to enquire! For other situations, we have to really like you to give you a discount - in all seriousness, we always try to keep our prices as low as possible.

 

I have a shop, can I have a wholesale discount?

Of course! Again, drop us an email with your specifics and we shall see how we can collaborate! 

 

Shipping 

What are your shipping charges?

We charge a flat shipping rate of $5 for orders up to $79.99. For order $80 and above, you get free shipping! 

Which courier services do you use?

We usually use Singpost registered mail although we may use a different courier from time to time. For bulk orders, we have our own delivery monster to send it to you.

How long will it take for my order to reach me?


The delivery time frame is 2-3 days (Singapore). If you do want your order promptly, drop us an email at gearup@thesportsshack.co  and let us know!

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Our Terms & Conditions

By ordering our products, you agree to the following T&Cs:

That you will swear to always be active 
(physically) and use our products with love! And to tell all your friends about us!